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Copyright 2011. Graphics, design, and illustrations within this website are produced by MAB and may not be reproduced in part or in whole without expressed written permission. All rights reserved
Visual Communication Services
My formal web support model streamlines workloads and provides a more efficient process
to service websites that will benefit every customer. The overall goal is to provide
better service, more service features, fair compensation for time, and allow clients
to direct as much work as they need at a better price.
General Service Communication
When
you send an support request email, the message is duplicated along several webmail
and cell phone applications to my attention. This will alert me to any immediate
needs that require quicker response times. Text and voice message options are available
as well.
Website Support and Maintenance Plan
What Service and Coverage Can You Expect?
>Updates
with new textual/ graphical content on existing pages as needed.
>Information updates
that are daily dependent will be posted the same day.
>Urgent request updates will
be posted the same day if possible.
>Turnaround time on routine updates is 2-3 business
days.
>Full backup of the web site is maintained and can be delivered on disk as requested.
>Daily
site monitoring to immediately report any problems with service.
>Speedier contact
support channels.
>Registration and hosting service management, including updates,
registrations, renewals, etc.
>Email and forms management, including updates, set-up,
renewals, etc.
>Consultation on the use of the web site.
